Scheduling Representative | PRN | Sunday-Saturday (4269)

Paycom; Hondo (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Paycom in Hondo operates a clinic front-desk role where you handle patient inquiries, admissions data, and appointment scheduling. You will verify insurance, explain fees, and log information into the system to ensure smooth patient flow.

Ideal candidates bring a concise certificate or related experience, strong phone manners, and accurate data entry skills. This PRN weekend position supports ongoing clinic operations at the Hondo location.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; equivalent combination of education and experience.

Responsibilities

• Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification.
• Interviews patient or representative to obtain and record personal and insurance information, and responsible party details.
• Explain clinic regulations such as payment of services, fee schedule, and clinic procedures.
• Enter patient admitting information into computer and book appointments.
• Ensure the speaker is the patient or legal guardian when necessary.
• Compile data for census records.
• Manage and resolve customer complaints.
• Route calls to appropriate destination.
• Follow up patient calls when necessary.
• Complete Call Logs.

Skills

Customer service

Phone etiquette

Data entry

Education

One year certificate / 3-6 months experience

Tools

Electronic health records (EHR)

Job description

Job Details

Job Location: Hondo Clinic 3200 Ave E - Hondo, TX 78861, Position Type: PRN, Travel Percentage: None, Job Shift: Weekend, POSITION PURPOSE

Interviews patient or representative and enters information required for admission into computer, answers inquiries and questions, takes messages for providers and staff over the phone. Agents make important contribution to customer satisfaction by providing prompt, efficient and courteous service to callers.

KEY RESPONSIBILITIES

• Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification.
• Interviews patient or representative to obtain and record name, address, date of birth, emergency contacts, attending provider, and individual or insurance company responsible for payment of bill.
• Explains clinic regulations such as payment of services, fee schedule and clinic procedures.
• Enters patient admitting information into computer and books appointments.
• Ensures the speaker is the patient or legal guardian when necessary.
• Compiles data for census records.
• Manage and resolve customer complaints.
• Route calls to appropriate destination.
• Follow up patient calls when necessary.
• Completes Call Logs.

Qualifications

QUALIFICATIONS AND EDUCATION:

One year certificate from college or technical school; or three to six months related experience and/or training; equivalent combination of education and experience.