Scheduler/Telephone Operator

Srosm; Spring (TX); Hybrid; USD 36,000 - 46,000; Full time

Job summary

SROSM in Spring, TX is seeking a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our office team. You will handle inbound calls, schedule appointments, assist with patient records, and support billing questions.

Located at 20639 Kuykendahl Rd, this role features a standard 8:00 AM to 5:00 PM schedule in a medical office setting. The position requires bilingual English/Spanish preference, 2 years in a medical office, and familiarity with EMR systems such as Athena;

Qualifications

• Bilingual preferred (English/Spanish).
• Basic knowledge of ICD-10 coding is a plus.
• Experience with operator processes or telephony is beneficial.

Responsibilities

• Answer incoming calls promptly and courteously.
• Schedule and reschedule patient appointments per protocol.
• Assist with filing, medical records, and EMR updates.
• Handle insurance questions and billing inquiries as needed.
• Provide receptionist support and route calls as required.

Skills

Bilingual English/Spanish

ICD-10 knowledge

Office phone etiquette

Tools

Athena EMR

Job description

Description

We are looking for a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our top notch professionals at our Spring Office!

20639 Kuykendahl Rd Suite 200 Spring, TX 77379

Hours: 8:00 AM to 5:00 PM

Job Summary:

Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.

Essential Duties:

• Primarily telephonic customer service representative for SROSM
• Screens solicitors for relevance to organization needs
• Responds promptly to patient needs and requests.
• Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed
• Assists patients with insurance papers and billing questions.
• Prints out all necessary forms for patient charts and clinic staff.
• Schedule and reschedule patient's appointments per established provider protocols
• Update patient information as needed in EMR, Athena preferred.
• Assist with benefit verification processes as needed
• Perform other miscellaneous office/clerical duties as needed.

Requirements

Education and Qualifications:

• Basic knowledge of ICD-10 coding, preferred
• Experience with operator processes
• Bilingual preferred (English/Spanish)
• 2 years' experience in a medical office environment preferred.
• Familiarity with computers, office equipment, and medical/insurance software.
• Basic office skills such as typing and filing.