Patient Care Representative/CC Agent

HealthTexas Primary Care Doctors; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus $500

Paid time off 15 days/year

Employer paid insurance

Dental and vision insurance

401(k) contributions

Job summary

HealthTexas is seeking a Patient Care Representative/CC Agent in San Antonio, TX to deliver exceptional patient and clinic support in a fast-paced inbound call center. You will schedule appointments, register patients, and maintain accurate records while safeguarding privacy.

Candidates should have call center and customer service experience, strong communication skills, and familiarity with EMR systems; bilingual ability is a plus.

Qualifications

• High school diploma or GED required.
• 6 months call/contact center experience or equivalent.
• 2 years customer service experience (can be combined with call center experience).
• Must have had a contact center or similar job in last 8 years.
• Typing speed minimum 35 WPM.
• Spanish preferred but not required.
• 1 year sales experience preferred.
• Healthcare industry experience and familiarity with third-party payers preferred.
• Excellent verbal communication, active listening, attention to detail and problem-solving skills.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Provides professional customer service while handling inbound calls and directing to appropriate staff.
• Maintains patient scheduling and sets appointments per guidelines.
• Interviews and completes patient registrations.
• Updates patient records according to guidelines.
• Escalates high-priority issues per SOPs.
• Handles escalations professionally in emergencies or unusual situations.
• Ensures timely and accurate resolution of issues.
• Triages and assigns/escalates tickets per process.
• Processes and files electronic medical records per procedures.
• Places outreach calls to clinics, departments, physicians, patients and external organizations.
• Maintains patient privacy and adheres to regulatory requirements.
• Utilizes required electronic systems accurately.
• Maintains dependable attendance and schedule adherence.
• Performs other duties as assigned.

Skills

Call center experience

Customer service

Typing 35 WPM

Verbal communication

Spanish (preferred)

Sales experience (preferred)

Healthcare familiarity

EMR systems proficiency

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

HealthTexas is the largest private owned medical groups in San Antonio. With 18 clinics, over 400 associates and more than 65 providers, we provide quality and trusted primary care to the communities of San Antonio , Boerne , New Braunfels and Schertz . Many associates and providers are long-term employees and of those that have left our group, many want to come back!

We are the future of health care, making a difference in the lives of our patients. Our advancement of medical knowledge through clinical research, our massive expansion and our ranking as one of the best hospitals in South Texas have created a critical need for the best, highly qualified individuals to join our team.

HealthTexas is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.

HealthTexas is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. Nicotine includes all tobacco products including cigarettes, cigars, pipe tobacco, snuff, chewing tobacco and electronic cigarettes.

In order to be qualified for employment, candidates must successfully completed a background investigation and comply with HealthTexas’s COVID-19 vaccination requirement.

Open Positions

Position:Patient Care Representative/CC Agent

Location: San Antonio, TX

Job Id:863

# of Openings:1

Hours: Monday - Friday, 8am - 5pm. No weekends and holidays.

$500 signing bonus

***SCREENINGS & INTERVIEWS ONGOING - NEXT HIRE DATE 9.28.26***

Why is HealthTexas Different?

HealthTexas is a physician-owned organization where our primary care doctors are actively working and making a difference in the lives of patients. Are associates serve the healthcare needs of our communities by delivering the HealthTexas Experience; Quality and Compassionate Care, with Outstanding Service. Every Patient. Every Time. We are in the business of improving the quality of lives. Our associates foster a spirit of community with respect for the individual and we strive to be good stewards of resources. Does this sound like you? Work among peers who have the drive, dedication, and loyalty to make a difference in the lives of others.

Why You'll Love Working at HealthTexas

HealthTexas offers both the stability of 27 years and the innovation to adapt to today's needs. We offer learning opportunities and career growth that keep you current with today's movement. We offer free medical benefits for associates, paid time off, and an atmosphere where your efforts are rewarded.

Our benefits for full-time employees

• $500 bonus for full time associates
• 15 days/ year paid-time off
• Employer paid insurance for associate and competitive insurance for associate family members
• Dental and vision insurance
• 401(k) contributions and more!

Position summary:

The Contact Center Agent is responsible for providing excellent customer service to patients, clinics and associates including assistance with scheduling and registration in a fast-paced inbound call center environment.

Responsibilities:

• Provides a high level of professionalism and customer service while delivering first-level support of all inbound calls and directs them to the appropriate personnel.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients.
• Accurately updates patient records following established guidelines for notes to clinics and providers.
• Follows appropriate standard operating procedures and q uickly identifies and escalates high-priority issues.
• Performs professionally when confronted with escalations, emergency, critical, or unusual situations.
• Provides accurate, timely and professional resolution on all supported issues.
• Accurately triages, assigns/escalating tickets per current processes and standards.
• Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals.
• Researches unidentified incoming electronic documents.
• Handles requests for medical records or information and sorts requests according to predetermined priorities.
• Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations.
• Maintains patient privacy and adheres to all regulatory requirements.
• Correctly utilizes all required electronic systems.
• Timely and accurate completion of all assigned duties.
• Maintain dependable attendance and schedule adherence.
• Other duties as assigned.

Qualifications:

• High school diploma or GED.
• 6 month call/contact center experience or equivalent (answering phones), required.
• 2 years customer service experience (can be combined with call/contact center experience), required.
• Must have had a contact center (or equivalent)/customer service job in the last 8 years, required.
• Must type minimum 35 WPM, required.
• Spanish preferred, NOT required.
• 1 year of Sales experience preferred, NOT required.
• Experience in the healthcare industry and experience with 3rd party payers strongly, preferred.
• Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills.
• Demonstrated data entry and documentation skills, attention to detail.
• Proficient with Microsoft Office applications, EMR systems and computer user