Patient Service Representative - Operator

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A health services organization in Milwaukee is looking for a Customer Service Representative. Responsibilities include delivering high-quality service, answering calls, managing patient appointments, and updating accounts in EHR. A high school diploma or GED is required, along with a pleasant attitude and bilingual skills in Spanish and English. This role is critical in providing excellent support to patients and requires the ability to handle a high-stress environment.

Qualifications

• Must have a pleasant attitude which communicates verbally.
• Clear speaking voice required.
• Familiarity with computers is helpful.
• Ability to relate well to people from diverse backgrounds.

Responsibilities

• Deliver high quality customer service to all callers.
• Answer and direct incoming calls efficiently and accurately.
• Provide patients with appropriate appointments and route to support.
• Complete new patient registration with required information.
• Update patient accounts using EHR for same day appointments.

Skills

Customer service

Bilingual (Spanish/English)

Effective communication

Ability to handle stress

Education

High school diploma or GED

Job description

Join our team committed to the highest quality healthcare!

Job Responsibilities

1. Deliver high quality customer service to all callers.
2. Communicate pleasantly and professionally with callers under all circumstances.
3. Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
4. Obtain and/or review all patient demographic information.
5. Provide patients with appropriate appointments and/or route to appropriate support.
6. Complete new patient registration through direct guarantor/patient contact to obtain required information.
7. Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
8. Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.
9. Review balances and co-pay information.
10. Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
11. Keep current on staff directory, Health Center information and Sixteenth Street events.
12. Reception effectively as assigned.
13. Use downtime and workload fluctuations effectively.
14. Projects as specified by supervisor.

Qualifications

1. High school diploma or GED.
2. Must have a pleasant attitude which communicates verbally.
3. Clear speaking voice.
4. Handle high stress environment.
5. Familiarity with computers is helpful.
6. Ability to relate well to people from diverse ethnic and cultural backgrounds.
7. Bilingual required (Spanish/English).