Patient Service Representative

Akron Children's Hospital; North Canton (OH); On-site; USD 19,000 - 32,000; Part time

Job summary

Akron Children's Hospital in North Canton seeks a Patient Service Representative to handle visit prep, arrival/departure, payments and create a positive patient experience.

The role involves greeting families, scheduling, co-pay collections, HIPAA compliance, and front desk duties, with onsite hours bi-weekly part-time.

Strong interpersonal and organizational skills and familiarity with Microsoft Office are preferred.

Qualifications

• Education: High school diploma or equivalent.
• Relevant clerical/administrative experience preferred.
• Experience with medical terminology is a plus.

Responsibilities

• Greeting patients and families, answering questions and providing prompt, caring service.
• Handle visit prep, co-pay collection, patient tracking and related duties.
• Schedule visits or tests using hospital procedures and resources.
• Manage third-party payors and co-pay collection.
• Maintain front desk inventory and communicate needs.
• Ensure HIPAA compliance and confidentiality.
• Assist in cross-coverage and other duties as needed.

Skills

Interpersonal skills

Organizational skills

Basic math

Microsoft Office

Scheduling systems

Healthcare experience

Education

High school diploma

Tools

Microsoft Office

Scheduling system

Job description

48 hrs Bi-Weekly/ PT

Days / Variable7am-6pm

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite