Patient Access Specialist - PRN Day shift

Emerus Holdings, Inc.; Schertz (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Emerus Holdings, Inc. is looking for a Patient Registration Specialist in Schertz, Texas. The position involves serving as a liaison between patients, payers, and the care team, ensuring accurate demographic collection and financial responsibilities are met.

Key responsibilities include compliance with healthcare regulations, excellent customer service, and verifying insurance benefits. Candidates should have a High School Diploma or GED, with a minimum of 1 year experience in healthcare registration.

Qualifications

• 1 year of patient registration and insurance verification experience in a health care setting, required; 2 years preferred.
• Emergency Department registration experience is strongly preferred.
• Basic understanding of medical terminology.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA, and all regulations applicable to admissions.
• Provide excellent customer service by effectively meeting customer needs.
• Verify insurance benefits for all plans associated with patients.

Skills

Excellent customer service

Knowledge of various insurance plans

Fluency in English

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

HIGHLIGHTS Shift Day Shift (7a-7p). Job Type PRN. Location Schertz. Facility Type 16 bed Small-Format Hospital (8 ER, 8 Inpatient).

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You\'ll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log
• Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Attend staff meetings or other company sponsored or mandated meetings as required
• Assist medical staff as needed
• Perform additional duties as assigned

Qualifications

• High School Diploma or GED, required
• 1 year of patient registration and insurance verification experience in a health care setting, required; 2 years preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
• Position requires fluency in English; written and oral communication