Contact Center Agent - PRN

Norman Regional; Norman (OK); On-site; USD 20,000 - 33,000; Part time

Job summary

Norman Regional in Norman, OK, is seeking a Patient Access Clerk to manage patient and insurance information for check-in and check-out, helping to maintain efficient clinic flow and accurate records. This role performs insurance verification and patient payment collection, supports quality patient care, and ensures timely and accurate follow-through of assignments.

Strong customer service and computer skills are essential in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• One year clerical and six months health-care experience required.
• Excellent customer service, telephone and computer skills.

Responsibilities

• Obtains all patient and insurance information for check in/out.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Skills

Clerical experience

Healthcare experience

Customer relations

Telephone skills

Computer applications

Keyboard skills

Education

High school diploma or equivalent

EMR training

Medical terminology knowledge

Business classes

Job description

Job Summary

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.

(Above requirements can be met by equivalent combination of education and experience).

Compensation

• $14.86-$24.27/hr depending on previous work experience.

Work Shift

Day

Position Type

PRN