Patient Service Representative - Operator (Part-time)

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Sixteenth Street Community Health Centers is seeking a Call Center Representative to join our healthcare team in Milwaukee. You will deliver high quality patient service while handling inbound calls, scheduling appointments, and routing to the appropriate support channels.

The ideal candidate communicates clearly, remains calm under pressure, and works effectively with diverse patient populations. Bilingual Spanish/English is required to serve our community—on-site role with regular hours and

Qualifications

• High school diploma or GED required.
• Must communicate verbally with a pleasant attitude.
• Clear speaking voice essential for call handling.
• Ability to work under stress in a fast-paced environment.
• Familiarity with computers is helpful for scheduling and record-keeping.
• Bilingual (Spanish/English) required to assist diverse patient populations.

Responsibilities

• Deliver high quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.
• Verify insurance eligibility when scheduling.
• Review balances and co-pay information.
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Skills

Pleasant attitude

Clear speaking voice

Bilingual (Spanish/English)

Familiarity with computers

Diversity and inclusion

Education

High school diploma or GED

Job description

Looking for a job in healthcare with no nights and no weekends? Join our team dedicated to the highest quality health care!

JOB RESPONSIBILITIES:

1. Deliver high quality customer service to all callers.


2. Communicate pleasantly and professionally with callers under all circumstances.


3. Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.


4. Obtain and/or review all patient demographic information.


5. Provide patients with appropriate appointments and/or route to appropriate support.


6. Complete new patient registration through direct guarantor/patient contact to obtain required information.


7. Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.


8. Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.


9. Review balances and co-pay information.


10. Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.


11. Keep current on staff directory, Health Center information and Sixteenth Street events.


12. Reception effectively as assigned.


13. Use downtime and workload fluctuations effectively.


14. Projects as specified by supervisor.

QUALIFICATIONS:

1. High school diploma or GED.


2. Must have a pleasant attitude which communicates verbally.


3. Clear speaking voice.


4. Handle high stress environment.


5. Familiarity with computers is helpful.


6. Ability to relate well to people from diverse ethnic and cultural backgrounds.


7. Bilingual required (Spanish/English).