Scheduling Rep, Hendrick Clinic Oncology

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to manage patient appointments after procedures, coordinating with clinicians and front-desk staff to ensure timely and accurate scheduling.

The role blends receptionist duties with medical office support, requiring use of manual and computerized scheduling systems, report generation, and strong customer service skills. A high school diploma and at least one year in scheduling are required.

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately.

Responsibilities

• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures.
• Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Skills

Scheduling systems

Medical scheduling

Customer service

Communication with clinicians

Schedule maintenance

Reporting

Multitasking

Calm patient communication

Situational analysis

Education

High school diploma or GED

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately