Scheduling Representative I - 2371 Crockett Dr

Hendrick Medical Center Brownwood; Brownwood (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Hendrick Medical Center Brownwood is seeking a Scheduling Representative responsible for making patient appointments following medical practice procedures. This role may be integrated with receptionist, registration clerk, or medical assistant duties.

Responsibilities include maintaining the master appointment schedule, communicating with physicians about scheduling preferences, generating routine reports, and handling multiple tasks calmly in a busy clinic environment.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in an appointment scheduling position.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Maintain master appointment schedule via manual or computerized means.
• Communicate with physicians/clinicians about scheduling preferences.
• Produce reports about appointment patterns as needed.
• Multitask effectively, handling phone calls, in-office patients, staff and others calmly.

Skills

Communication with physicians

Customer service principles

Multitasking

Scheduling knowledge

Education

High school diploma or GED

Tools

Scheduling software

Manual/computerized scheduling systems

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position
• Required Licenses/Certifications
• Required Skills, Knowledge, and Abilities
• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately