Scheduling Specialist (Full-time, Days)

Community Health Systems; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Systems in Naples, FL is seeking a Scheduling Specialist to manage patient and physician scheduling across departments, optimizing resources and patient care. You will coordinate appointments, procedures, and treatments, ensuring timely scheduling while delivering excellent customer service.

You will enter and update patient records in the EHR, collaborate with clinicians to prioritize calendars, and track cancellations or no-shows for timely rescheduling.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or related field preferred.
• 0-2 years of experience in medical scheduling, admin support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of confirmations, cancellations, or reschedules with instructions.
• Enters and updates patient information into EHR/scheduling system.
• Coordinates with medical staff to align appointments with clinical priorities.
• Tracks cancellations and no-shows and reschedules as needed.
• Provides general administrative assistance and handles referrals.
• Reviews orders for validity and completeness.

Skills

Scheduling knowledge

Organization

Time management

Verbal communication

Written communication

Attention to detail

Calm under pressure

Education

Associate degree or certification in Healthcare Administration / Medical Office Administration

Tools

Microsoft Office Suite

EMR/EHR software

Job description

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.