Scheduling Rep, Hendrick Urgent Care Ambler

Hendrick Medical Center; Abilene (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

HUC Ambler is seeking a Scheduling Representative for a full-time role to coordinate patient appointments following medical practice procedures. The job may blend with receptionist, registration clerk, or medical assistant duties.

Requirements include a high school diploma or GED and at least one year of appointment scheduling experience. Strong knowledge of scheduling systems and excellent communication with patients and clinicians are essential.

Qualifications

• High school diploma or GED.
• Minimum one year of appointment scheduling experience.
• Knowledge of scheduling systems and medical practice protocols.
• Ability to multitask and communicate with patients and clinicians.

Responsabilités

• Make patient appointments following medical procedures.
• Coordinate with reception, registration, and medical staff.
• Communicate scheduling information clearly to patients and clinicians.

Connaissances

Scheduling protocols

Scheduling systems

Customer service principles

Communicating with physicians

Master appointment schedule

Reports about appointment patterns

Multitask effectively

Communicate calmly with patients

Analyze situations

Formation

High school diploma or GED

Description du poste

HUC Ambler

Full Time

Evening Shift

Shifts Vary

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

High school diploma or general equivalency diploma (GED)

Minimum one year of experience in an appointment scheduling position

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately