Scheduling Rep, Hendrick Urgent Care Ambler

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Hendrick Health in Abilene, Texas is seeking a Scheduling Representative to manage patient appointments and coordinate with physicians and clinical staff. The role includes maintaining the master schedule, generating reports on appointment patterns, and delivering courteous service to patients.

Candidates should have a high school diploma or GED and at least one year of scheduling experience; strong communication and multitasking skills are essential to handle calls, in-office patients, and

Qualifications

• High school diploma or GED.
• Minimum one year of appointment scheduling experience.
• Knowledge of scheduling protocols and systems.
• Ability to multitask and communicate calmly with patients.
• Ability to analyze situations and respond appropriately.

Responsibilities

• Schedule patient appointments following medical procedures.
• Maintain master appointment schedule and generate reports as needed.

Skills

Scheduling systems

Customer service

Communication with physicians

Master schedule management

Reporting on appointment patterns

Multitasking

Clear patient communication

Situation analysis

Education

High School Diploma or GED

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately