Scheduling Rep, Hendrick Clinic ENT

Hendrick Health; Abilene (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. This role may be integrated with receptionist/registration clerk duties or medical assisting tasks as needed.

Typical responsibilities include maintaining the master schedule, communicating with physicians about scheduling preferences, and producing reports on appointment patterns.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of medical practice scheduling protocols.
• Experience with manual or computerized scheduling systems.
• Ability to communicate effectively with physicians/clinicians about scheduling preferences.

Responsibilities

• Make patient appointments following medical practice procedures.
• Coordinate scheduling with physicians, clinicians, and staff.
• Maintain master appointment schedule and produce periodic reports as needed.
• Handle multiple tasks in a patient-centered environment with a calm demeanor.

Skills

Scheduling systems

Customer service

Communication with physicians

Multitasking

Education

High school diploma or GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.