Scheduling Rep, Hendrick Clinic Cardiology

Hendrick Medical Center; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Medical Center in Abilene, Texas seeks a Scheduling Representative to coordinate patient appointments and support medical practice workflows. This role interfaces with physicians, staff, and patients to ensure smooth scheduling and accurate records.

The Scheduling Representative will handle scheduling tasks across departments, maintain appointment calendars, and communicate clearly with patients about procedures and timelines.

Qualifications

• High school diploma or GED required.
• At least 1 year scheduling experience.
• Experience with medical practice protocols is a plus.

Responsibilities

• Make patient appointments following established practice procedures.
• Coordinate with reception, registration, or medical staff as needed.
• Maintain accurate master appointment schedules and generate reports as required.

Skills

Scheduling systems

Customer service

Communication

Multitasking

Reporting

Physician communication

Education

High school diploma or GED

Job description

HENDRICK MEDICAL CENTER

Full Time

Day Shift

M-Th 7:45- 5,F 7:45-12

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately