Scheduling Rep, Hendrick Clinic South Internal Med

Hendrick Medical Center; Abilene (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Hendrick Clinic South Internal Medicine is seeking a Scheduling Representative for a full-time, day-shift role (Mon-Fri, 8-5) to arrange patient appointments following clinic procedures.

The ideal candidate will have a high school diploma or GED and at least one year of scheduling experience, with strong knowledge of scheduling systems, customer service, and the ability to communicate clearly with physicians and patients.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in appointment scheduling.
• Knowledge of scheduling practices and patient flow.

Responsibilities

• Make appointments for patients according to practice procedures.
• Support other roles like receptionist or MA as needed.
• Generate reports on appointment patterns.
• Communicate scheduling details clearly to physicians and patients.

Skills

Scheduling knowledge

Scheduling software

Customer service

Communication with clinicians

Master schedule maintenance

Appointment pattern reporting

Multitasking

Emergency communication

Analytical thinking

Education

High School Diploma / GED

Tools

Scheduling software suite

Job description

Hendrick Clinic South Internal Medicine

Full Time

Day Shift

M-F 8-5

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

JOB REQUIREMENTS

High school diploma or general equivalency diploma (GED)

Minimum one year of experience in an appointment scheduling position.

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling appointments.

Knowledge of manual/computerized scheduling systems.

Knowledge of customer service principles and techniques.

Skill in communicating effectively with physicians/clinicians about scheduling preferences.

Skill in maintaining master appointment schedule via manual or computerized means.

Skill in producing reports about appointment patterns as needed.

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Ability to analyze situations and respond appropriately.