Scheduling Rep, Hendrick Clinic Medical Specialties

Hendrick Health; Abilene (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Hendrick Health in Abilene, TX seeks a Scheduling Representative to arrange patient appointments after procedures. This role often blends with receptionist or medical assistant duties, requiring strong scheduling know-how and patient communication.

You will manage a master schedule, generate appointment reports, and coordinate with physicians to align preferences while maintaining calm, clear interactions with patients in all situations.

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Responsibilities

• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures.
• Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Skills

Scheduling protocols

Scheduling systems

Customer service

Physician communication

Master schedule

Reporting on patterns

Multitasking

Calm communication

Situational analysis

Education

High school diploma or GED

Tools

Scheduling software

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately