Scheduling Representative I

Hendrick Health; Texas; Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Hendrick Health in Texas seeks a Scheduling Representative to arrange patient appointments following medical procedures. You may join or supplement roles like receptionist or medical assistant.

The role requires at least one year of scheduling experience, strong knowledge of scheduling systems, and the ability to communicate clearly with physicians and patients while maintaining the master schedule and generating routine reports.

Qualifications

• High school diploma or GED required.
• At least 1 year of appointment scheduling experience.
• Knowledge of medical practice scheduling protocols and scheduling systems.

Responsabilités

• Make patient appointments following medical practice procedures.
• Coordinate with physicians/clinicians about scheduling preferences and emergencies.

Connaissances

Scheduling systems knowledge

Customer service

Communication with physicians

Master schedule maintenance

Reporting

Multitasking

Patient communication

Situational analysis

Formation

High school diploma or GED

Description du poste

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.