Scheduling & Referral Coordinator I

Medical University of South Carolina; Orleans Estates (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

The Referral Management Specialist I at the Medical University of South Carolina serves as the initial contact for patients and referring physicians, guiding them through the referral and scheduling process across multiple specialties in a fast-paced call center environment.

Responsibilities include using automated scheduling systems, data entry, and triage for clinical issues while maintaining accurate patient information and delivering high-quality customer service.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2 years in a medical office/call center or customer service environment required; degree may substitute for experience on a year-for-year basis.

Responsibilities

• Serve as the initial contact for patients and referring providers.
• 2 Facilitate referral and appointment scheduling across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms and route clinical issues.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

Skills

Call center multitasking

Windows/Excel/Internet

Verbal/written communication

Typing 35 cwpm

Self-directed with patients

Education

High school diploma or equivalent

College degree preferred

Job description

The Referral Management Specialist I at the Medical University of South Carolina serves as the initial contact for patients and referring physicians, guiding them through the referral and scheduling process across multiple specialties in a fast-paced call center environment.

Responsibilities include using automated scheduling systems, data entry, and triage for clinical issues while maintaining accurate patient information and delivering high-quality customer service.