Care Access & Referrals Coordinator I

MUSC Health; Charleston (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

MUSC Health in Charleston is seeking a Referral Management Specialist I to serve as the first contact for patients and referring physicians seeking access and referral information. You will triage calls, support scheduling for multiple specialties, and help navigate the referral process in a busy call center environment using an automated system.

You will collect accurate demographic and contact details, assist with appointments, and contribute to revenue cycle efficiency while delivering

Qualifications

• High school diploma or GED; college degree preferred.
• At least 2 years experience in a medical office, call center, patient access area, or customer service.
• Strong verbal and written communication; able to multi-task in a fast-paced environment.

Responsibilities

• Triages patient calls according to established algorithms and refers to appropriate clinical teams.
• Answers questions, resolves issues, and schedules appointments for multiple specialties
• Collects accurate demographic, physician, insurance, contact and other information for patient records.
• Supports clinic operations and helps optimize revenue cycle with quality customer service.

Skills

Call center

Customer service

Medical office

Data entry

Typing speed

Education

High school diploma

College degree preferred

Tools

Windows

Microsoft Excel

Internet navigation

Job description

MUSC Health in Charleston is seeking a Referral Management Specialist I to serve as the first contact for patients and referring physicians seeking access and referral information. You will triage calls, support scheduling for multiple specialties, and help navigate the referral process in a busy call center environment using an automated system.

You will collect accurate demographic and contact details, assist with appointments, and contribute to revenue cycle efficiency while delivering