Referral Management Specialist I – Charleston

MUSC Health; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

MUSC Health is seeking a Referral Management Specialist I in Charleston, SC. This role is the first point of contact for patients and referring physicians, facilitating the referral process and managing appointment scheduling within a dynamic call center. Candidates should have at least a high school diploma or GED and two years of relevant experience, with strong communication and multitasking skills. Enjoy a collaborative work environment focused on patient satisfaction and high-quality service.

Qualifications

• Bachelor’s degree or high school diploma with two years experience in medical office or customer service.
• Ability to manage multiple tasks in a high-volume setting.
• Strong computer proficiency and communication skills.

Responsibilities

• Serve as initial contact for patients and providers.
• Facilitate referral and appointment scheduling.
• Triage calls and collect patient information.

Skills

Prioritization in dynamic settings

Computer proficiency (Windows, Excel)

Verbal and written communication

Problem-solving skills

Customer service abilities

Typing speed of 35 cwpm

Education

Bachelor’s degree from an accredited college

High school diploma or GED with 2 years experience

Job description

Job Description Summary Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

Job Description

The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC.

Key Responsibilities

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

Minimum Qualifications

• Education:
  • Bachelor’s degree from an accredited college or university OR
  • High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.
• Skills & Requirements:
  • Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.
  • Strong computer proficiency, including Windows, Excel, and web navigation.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and customer service abilities.
  • Self-directed with the ability to collaborate across teams.
  • Typing speed of 35 cwpm required.

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees