Referral Management & Scheduling Specialist I

Medical University of South Carolina; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

The Referral Management Specialist I at Medical University of South Carolina serves as the first point of contact for patients and referring physicians seeking access to medical care. Working in a call center, you triage calls, provide referral information, and schedule appointments across multiple specialties.

You collect demographic and insurance data, support clinic operations, and help improve the revenue cycle while delivering high-quality customer service.

Qualifications

• High school diploma or GED; college degree preferred.
• Two years of experience in a medical office, call center, patient access area, or customer service.
• Typing speed of 35 CWPM.
• Strong verbal, written, communication, and problem-solving skills.

Responsibilities

• Triages patient calls according to established algorithms and answers questions.
• Schedules appointments for multiple specialties and primary care physicians.
• Resolves issues and refers to appropriate clinical team as needed.
• Collects accurate demographic, physician, insurance, and contact information for patient records.
• Supports clinic operations and helps optimize the revenue cycle with excellent customer service.

Skills

Verbal communication

Written communication

Problem solving

Typing speed 35 CWPM

Education

High school diploma or GED

College degree preferred

Tools

Windows OS

Excel

Internet navigation

Job description

The Referral Management Specialist I at Medical University of South Carolina serves as the first point of contact for patients and referring physicians seeking access to medical care. Working in a call center, you triage calls, provide referral information, and schedule appointments across multiple specialties.

You collect demographic and insurance data, support clinic operations, and help improve the revenue cycle while delivering high-quality customer service.