Referral & Appointment Access Specialist

MUSC Health; Columbia (SC); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

MUSC Health in Columbia, SC seeks a Referral Management Specialist I to schedule across specialties in a busy call center. You will triage calls, resolve issues, and refer patients to clinical teams, acting as the primary advocate during a single call.

Requires a High School diploma or GED and 2 years in a medical office or call center, with strong data collection and communication skills, and comfort with Windows/Excel.

Qualifications

• High school diploma or GED with 2 years in a medical office, call center, or customer service role.
• Ability to prioritize tasks and coordinate multiple activities in a busy environment.
• Strong verbal and written communication, problem solving, and data collection skills.

Responsabilités

• Schedule appointments across multiple specialties within a call center setting.
• Triage patient calls, address inquiries, resolve issues, and refer to appropriate clinical teams.
• Maintain current knowledge of services, collect demographic and insurance data, and manage referrals.

Connaissances

Call center scheduling

Customer service

Verbal communication

Written communication

Problem solving

Data entry

Organization

Formation

High school diploma or GED

Two years experience in Medical Office/Call Center/Customer service

Outils

Windows

Excel

Intranet/Internet navigation

Description du poste

MUSC Health in Columbia, SC seeks a Referral Management Specialist I to schedule across specialties in a busy call center. You will triage calls, resolve issues, and refer patients to clinical teams, acting as the primary advocate during a single call.

Requires a High School diploma or GED and 2 years in a medical office or call center, with strong data collection and communication skills, and comfort with Windows/Excel.