Referral & Appointment Coordinator I

MUSC Health; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

MUSC Health is seeking a Referral Management Specialist I in Charleston, SC. This role is the first point of contact for patients and referring physicians, facilitating the referral process and managing appointment scheduling within a dynamic call center. Candidates should have at least a high school diploma or GED and two years of relevant experience, with strong communication and multitasking skills. Enjoy a collaborative work environment focused on patient satisfaction and high-quality service.

Qualifications

• Bachelor’s degree or high school diploma with two years experience in medical office or customer service.
• Ability to manage multiple tasks in a high-volume setting.
• Strong computer proficiency and communication skills.

Responsibilities

• Serve as initial contact for patients and providers.
• Facilitate referral and appointment scheduling.
• Triage calls and collect patient information.

Skills

Prioritization in dynamic settings

Computer proficiency (Windows, Excel)

Verbal and written communication

Problem-solving skills

Customer service abilities

Typing speed of 35 cwpm

Education

Bachelor’s degree from an accredited college

High school diploma or GED with 2 years experience

Job description

MUSC Health is seeking a Referral Management Specialist I in Charleston, SC. This role is the first point of contact for patients and referring physicians, facilitating the referral process and managing appointment scheduling within a dynamic call center. Candidates should have at least a high school diploma or GED and two years of relevant experience, with strong communication and multitasking skills. Enjoy a collaborative work environment focused on patient satisfaction and high-quality service.