Scheduling Manager, Patient Access & Revenue

The Ohio State University; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Manager of Scheduling for The James Cancer Hospital. The role leads the Patient Access team, ensuring accurate scheduling and high-quality service for patients and physicians, while driving process improvements and QA initiatives.

Responsibilities include staff coaching, reporting, budget support, and implementation of new programs, with a focus on regulatory compliance and patient satisfaction.

Qualifications

• Bachelor's degree in business administration or healthcare required or equivalent
• 5 years of relevant experience required
• 8–12 years of healthcare experience preferred and demonstrated leadership, supervisory and management skills

Responsibilities

• Manage, guide, coach and evaluate the work of Patient Access staff for The James (James Cancer Hospital)
• Monitor scheduling accuracy and process efficacy through reports and QA data
• Develop reporting mechanisms and measure customer satisfaction; coordinate budgets and new programs
• Ensure compliance with JCAHO standards and other regulatory agencies; serve in place of the Assistant Director when needed

Skills

Leadership

Supervisory skills

Management

Education

Bachelor's degree in business administration or healthcare

Job description

The Ohio State University Medical Center is seeking a Manager of Scheduling for The James Cancer Hospital. The role leads the Patient Access team, ensuring accurate scheduling and high-quality service for patients and physicians, while driving process improvements and QA initiatives.

Responsibilities include staff coaching, reporting, budget support, and implementation of new programs, with a focus on regulatory compliance and patient satisfaction.