Manager, Registration

Ohio State University; Ohio; On-site; USD 95,000 - 125,000; Full time

Job summary

The Ohio State University Medical Center in Columbus, OH is seeking a Manager in Registration (The James) to lead the Patient Access team, oversee scheduling accuracy, and drive process improvements. You will coordinate QA data, monitor performance, and support budgets and new programs while ensuring compliance with JCAHO and other regulators.

Reporting to the Director, you will mentor staff, collaborate with clinicians and other departments, and manage projects related to the James cancer

Qualifications

• Bachelor's degree in business administration or healthcare field preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Strong verbal, written and presentation skills.

Responsibilities

• Manage, guide, coach and evaluate the work performance of the Patient Access staff at The James.
• Monitor scheduling accuracy and process efficacy through reports and QA data.
• Develop budgets, implement new programs and ensure regulatory compliance (JCAHO and others).
• Serve in place of the Assistant Director when unavailable for customers, other departments, and staff.

Skills

Leadership

Supervisory skills

Verbal communication

Written communication

Presentation skills

Professionalism

Education

Bachelor's degree in business/healthcare

Tools

Computer systems

Job description

Job Title: Manager, Registration Department: James | Outpatient Registration

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James. Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Required Qualifications

Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred. 5 years of relevant experience required. 8-12 years of health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Additional Information

Location: James Cancer Hospital (0375)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you'll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties - including a job that's right for you. Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center.

As Buckeyes, we accomplish more together. No matter your role, you'll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you're part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America's leading academic health centers. We're a team of dedicated colleagues with access to boundless resources that support you.