Manager, Scheduling

Ohio State University; Ohio; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

The Ohio State University Medical Center seeks a Manager of Patient Access for The James Cancer Hospital. The role leads staff, manages scheduling accuracy, and aligns processes with budgets and regulatory standards to improve access for patients and physicians.

You will collaborate across departments, analyze QA data, and drive improvements in customer satisfaction while ensuring adherence to JCAHO standards and related requirements.

Qualifications

• Bachelor's degree in business administration or healthcare field, or equivalent combination.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required; knowledge of applications and systems.
• Strong verbal, written and presentation skills.
• Sense of professionalism; ability to win confidence at various levels.

Responsibilities

• Manage, guide, coaching and evaluate the staff in Patient Access for The James.
• Collaborate with customers and other departments to improve access and service.
• Monitor scheduling accuracy and process efficacy through reports and QA data.
• Develop reporting mechanisms and measure customer satisfaction.
• Assist with budgets, implementation of new programs, and ensure regulatory compliance (JCAHO).
• Serve in place of the Assistant Director when unavailable for customers, other departments, and staff.

Skills

Leadership

Verbal and written communication

Presentation skills

Computer proficiency

Knowledge of applications and systems

Education

Bachelor's degree in business administration or healthcare field

Tools

Computer applications

Healthcare software systems

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required.
• Knowledge of applications and systems and demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

• FUNCTION: Finance
• SUB-FUNCTION: Revenue Cycle - Scheduling
• CAREER BAND: People Leader - Managerial
• CAREER LEVEL: M2

Location: James Cancer Hospital (0375) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.