Manager, Scheduling

The Ohio State University; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The Ohio State University James Cancer Hospital seeks an experienced Manager of Scheduling to lead Patient Access scheduling operations, drive process improvements, and ensure compliant, accurate appointment coordination across the James ambulatory services.

You will supervise staff, develop QA reporting, oversee scheduling accuracy, participate in budgeting and program implementations, and uphold JCAHO standards while coordinating with physicians and patients.

Qualifications

• Bachelor's degree in business administration or healthcare field or equivalent experience.
• 5 years of relevant experience required.
• Demonstrated leadership, supervisory and management skills.

Responsibilities

• Manage, guide, coach and evaluate Patient Access staff for The James Ambulatory Scheduling.
• Monitor and ensure scheduling accuracy and process efficacy through reports and QA data.
• Develop reporting mechanisms and measure customer satisfaction.
• Assist with budgets, new program implementation and regulatory compliance (e.g., JCAHO).

Skills

Leadership

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree in business administration or healthcare field

Tools

Healthcare IT systems

Job description

Job Title:

Manager, Scheduling

Department:

James | James Ambulatory Scheduling

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred. 5 years of relevant experience required. 8-12 years of health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Scheduling

CAREER BAND: People Leader - Managerial

CAREER LEVEL: M2

Location:

James Cancer Hospital (0375)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.