Manager, Scheduling

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 85,000 - 125,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Manager of Patient Access for The James campus. The role leads and coaches staff, ensuring accurate scheduling and efficient processes to serve both customers and physicians.

You will coordinate QA data, develop reports, and help drive budgeting and program initiatives. Strong leadership, excellent communication, and proficiency with healthcare systems are essential.

Qualifications

• Bachelor’s degree in business administration or healthcare or equivalent experience.
• 5 years of relevant experience required.
• 8–12 years of health care experience preferred. Leadership and supervision experience essential.

Responsibilities

• Manage and evaluate the Patient Access staff for The James.
• Ensure scheduling accuracy and efficacy of processes through QA data and reports.
• Develop reporting mechanisms and measure customer satisfaction.
• Assist with budgets and program implementation; ensure regulatory compliance (JCAHO and others).
• Serve in place of the Assistant Director when unavailable for customers, departments, and staff.

Skills

Leadership

Supervisory skills

Management

Communication

Presentation skills

Education

Bachelor’s degree in business administration or healthcare

Tools

Healthcare software familiarity

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred. 5 years of relevant experience required. 8-12 years of health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Scheduling

CAREER BAND: People Leader - Managerial

CAREER LEVEL: M2

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.