Scheduling Lead & Patient Experience Coordinator

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Health System is seeking a senior Scheduling Coordinator II in New York City to oversee appointment scheduling for patients, mentor junior staff, and support front desk operations in the absence of the Supervisor. The role emphasizes accurate data entry, insurance verification, and efficient coordination of tests and consults.

The incumbent will mentor less experienced staff, participate in patient satisfaction initiatives, and help ensure smooth daily office activities while

Qualifications

• High School diploma or GED required.
• 3 years of secretarial/clerical experience, preferably in a medical practice.

Responsibilities

• Schedules patient FPA appointments and updates the practice management system.
• Collects patient demographics and insurance information and enters into the system.
• Verifies insurance coverage prior to appointment and informs patient of referrals or authorizations needed.
• May schedule tests or consults for patients.
• Initiates reminder calls for upcoming appointments.
• Trains and mentors less experienced staff and discusses issues with Supervisor.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• Contributes input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Scheduling coordination

Mentoring

Leadership

Customer service

Training staff

Education

High School diploma/GED

Tools

Practice management system

Job description

Mount Sinai Health System is seeking a senior Scheduling Coordinator II in New York City to oversee appointment scheduling for patients, mentor junior staff, and support front desk operations in the absence of the Supervisor. The role emphasizes accurate data entry, insurance verification, and efficient coordination of tests and consults.

The incumbent will mentor less experienced staff, participate in patient satisfaction initiatives, and help ensure smooth daily office activities while