Senior Scheduling Coordinator & Team Mentor

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

The Scheduling Coordinator II at Mount Sinai Health System in New York City is a senior role responsible for scheduling patient appointments, consults, and follow-ups, and leads a team by mentoring less experienced staff. It may oversee front desk and office activities in the absence of the Supervisor.

The position emphasizes accuracy, patient data entry, insurance verification, and coordinating with test scheduling.

Qualifications

• High School diploma or GED required.
• 3 years secretarial/clerical experience in a medical practice environment preferred.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of referrals or authorizations needed.
• Schedules patients' appointments for tests or consults.
• Initiates reminder calls for upcoming appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues with Supervisor.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants to address patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• Contributes input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Scheduling coordination

Staff mentorship

Customer service

Education

High School diploma/GED

Job description

The Scheduling Coordinator II at Mount Sinai Health System in New York City is a senior role responsible for scheduling patient appointments, consults, and follow-ups, and leads a team by mentoring less experienced staff. It may oversee front desk and office activities in the absence of the Supervisor.

The position emphasizes accuracy, patient data entry, insurance verification, and coordinating with test scheduling.