Senior Scheduling Coordinator & Medical Office Lead

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai is hiring a Scheduling Coordinator II to manage patient appointments, consults and follow-ups in a fast-paced medical office in New York. The role leads scheduling activities and mentors junior staff, while ensuring accurate demographics, insurance data and timely reminders.

You will collaborate with front desk teams, support patient satisfaction initiatives, and participate in performance discussions with supervision.

Qualifications

• High School diploma or GED required.
• 3 years secretarial/clerical experience, preferably in a medical practice environment.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• Performs other related duties.

Skills

Scheduling

Office/clerical

Customer service

Education

High School diploma/GED

Job description

Mount Sinai is hiring a Scheduling Coordinator II to manage patient appointments, consults and follow-ups in a fast-paced medical office in New York. The role leads scheduling activities and mentors junior staff, while ensuring accurate demographics, insurance data and timely reminders.

You will collaborate with front desk teams, support patient satisfaction initiatives, and participate in performance discussions with supervision.