Senior Scheduling Coordinator, Medical Practice Operations

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai is seeking a skilled Scheduling Coordinator II to manage patient appointments, demographics, and insurance coordination. This senior role leads training for junior staff and acts as a liaison for front desk operations, supporting patient access and satisfaction.

The position emphasizes coordination of schedules, insurance verifications, and timely data entry in the practice management system, with opportunities to influence patient flow and service quality across the department.

Qualifications

• High School diploma or GED.
• 3 years secretarial/clerical experience in a medical practice environment.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May participate as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate in Performance Appraisal process with the Supervisor.

Skills

Scheduling

Medical office

Education

High School diploma/GED

Job description

Mount Sinai is seeking a skilled Scheduling Coordinator II to manage patient appointments, demographics, and insurance coordination. This senior role leads training for junior staff and acts as a liaison for front desk operations, supporting patient access and satisfaction.

The position emphasizes coordination of schedules, insurance verifications, and timely data entry in the practice management system, with opportunities to influence patient flow and service quality across the department.