Scheduling Dispatcher — Route Optimization & Real-Time Coordination

Bruni & Campisi Heating Cooling Electric Plumbing Drains; Village of Elmsford (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Disability Insurance

Life Insurance

Short-Term Disability

Paid Time Off

Job summary

Bruni & Campisi Heating Cooling Electric Plumbing Drains is seeking a Residential Scheduling Dispatcher in Westchester County. This role focuses on coordinating technician schedules, optimizing routes, and ensuring smooth customer experiences in a fast-paced service environment.

You will monitor real-time schedules, communicate with field technicians, and forecast workload 2–3 days ahead to keep jobs on track. HVAC experience and proficiency with dispatching software are preferred.

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills to manage multiple schedules with high attention to detail.
• Effective verbal and written communication to interact with technicians, customers, and leadership.
• Problem-solving abilities to anticipate challenges and make decisions under pressure.
• Experience with dispatching/scheduling software (e.g., ServiceTitan or similar).
• Team-oriented mindset to support technicians and maintain efficient daily operations.

Responsibilities

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage real-time schedules and adjust start times to maximize efficiency.
• Route Optimization using routing matrices to assign the most qualified technician.
• Communicate with Field Technicians to resolve routing or parts issues.
• Provide Customer Service by handling inquiries and updates.
• Maintain Workforce Availability by tracking PTO and coverage.
• Forecast Workload 2-3 days in advance for upcoming jobs.
• Follow-Up on Pending Work and coordinate completion timelines.
• Coordinate Parts availability and update customers on delays.
• Anticipate scheduling conflicts and implement quick solutions.

Skills

Dispatching

Scheduling

HVAC industry experience

Communication

Problem-solving

Software proficiency

Tools

ServiceTitan

Job description

Bruni & Campisi Heating Cooling Electric Plumbing Drains is seeking a Residential Scheduling Dispatcher in Westchester County. This role focuses on coordinating technician schedules, optimizing routes, and ensuring smooth customer experiences in a fast-paced service environment.

You will monitor real-time schedules, communicate with field technicians, and forecast workload 2–3 days ahead to keep jobs on track. HVAC experience and proficiency with dispatching software are preferred.