Scheduling Dispatcher

Bruni & Campisi Heating Cooling Electric Plumbing Drains; Village of Elmsford (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Disability Insurance

Life Insurance

Short-Term Disability

Paid Time Off

Job summary

Bruni & Campisi Heating Cooling Electric Plumbing Drains is seeking a Residential Scheduling Dispatcher in Westchester County. This role focuses on coordinating technician schedules, optimizing routes, and ensuring smooth customer experiences in a fast-paced service environment.

You will monitor real-time schedules, communicate with field technicians, and forecast workload 2–3 days ahead to keep jobs on track. HVAC experience and proficiency with dispatching software are preferred.

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills to manage multiple schedules with high attention to detail.
• Effective verbal and written communication to interact with technicians, customers, and leadership.
• Problem-solving abilities to anticipate challenges and make decisions under pressure.
• Experience with dispatching/scheduling software (e.g., ServiceTitan or similar).
• Team-oriented mindset to support technicians and maintain efficient daily operations.

Responsibilities

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage real-time schedules and adjust start times to maximize efficiency.
• Route Optimization using routing matrices to assign the most qualified technician.
• Communicate with Field Technicians to resolve routing or parts issues.
• Provide Customer Service by handling inquiries and updates.
• Maintain Workforce Availability by tracking PTO and coverage.
• Forecast Workload 2-3 days in advance for upcoming jobs.
• Follow-Up on Pending Work and coordinate completion timelines.
• Coordinate Parts availability and update customers on delays.
• Anticipate scheduling conflicts and implement quick solutions.

Skills

Dispatching

Scheduling

HVAC industry experience

Communication

Problem-solving

Software proficiency

Tools

ServiceTitan

Job description

Position is located in Westchester County

Residential Scheduling Dispatcher

Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for an Scheduling Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

Responsibilities

• Coordinate Technician Scheduling Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications

• Relevant Experience Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer

• Medical, Dental, and Vision Insurance Affordable, comprehensive coverage
• 401(K) with Company Match Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance Additional protection tailored to your needs
• Paid Time Off Vacation, holidays, and sick time to support work-life balance

Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

USD $26.00/Hr.

USD $30.00/Hr.