Dispatch & Scheduling Lead — HVAC Services

Bruni-; Village of Elmsford (NY); Presencial; USD 36 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Resumo da oferta

Bruni & Campisi in Westchester County seeks an organized, proactive Assistant Trades Manager / Dispatch Coordinator. This role partners with the Trades Manager to oversee daily service operations, set up technicians for success in the field, and coordinate schedules, routes, and workload balance.

You will communicate with customers, technicians, and management, manage real-time schedules, forecast workload, and support continuous improvement in dispatching and field operations.

Qualificações

• Experience in dispatching or scheduling within a service environment.
• Strong organizational skills with attention to detail and multitasking ability.
• Excellent verbal and written communication across customers, technicians and leadership.
• Solid problem-solving skills under pressure with proactive decision-making.
• Experience with dispatching software such as ServiceTitan or similar platforms.

Responsabilidades

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage real-time schedules: track start, departure and completion times and adjust as needed.
• Maintain routing matrices to assign the most qualified technician for each service call.
• Communicate with field technicians to resolve routing, parts, or job timeline issues.
• Provide responsive customer service, handling inquiries and update requests.
• Forecast workload 2–3 days in advance to ensure staffing and readiness.
• Follow-up on open work orders and coordinate job completion timelines.
• Coordinate parts availability and provide status updates to customers.
• Identify scheduling conflicts and implement quick, effective solutions.

Conhecimentos

Dispatching experience

Scheduling

Organizational skills

Communication

Problem-solving

Team-oriented

Ferramentas

ServiceTitan

Descrição da oferta de emprego

Bruni & Campisi in Westchester County seeks an organized, proactive Assistant Trades Manager / Dispatch Coordinator. This role partners with the Trades Manager to oversee daily service operations, set up technicians for success in the field, and coordinate schedules, routes, and workload balance.

You will communicate with customers, technicians, and management, manage real-time schedules, forecast workload, and support continuous improvement in dispatching and field operations.