Customer Service Supervisor

Bruni & Campisi; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Company-Paid Life Insurance

Voluntary Short-Term Disability &

Paid Time Off

Job summary

Bruni & Campisi in Westchester County is seeking a Customer Service Supervisor (Scheduling & Dispatch) to join a fast-paced service team. You will coordinate technician scheduling and daily workflows, ensuring clarity and timely updates for customers and field staff.

The role emphasizes real-time schedule management, route optimization, proactive communication, and strong problem-solving to maintain service levels.

Qualifications

• Relevant experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with high attention to detail.
• Excellent verbal and written communication with customers and technicians.
• Problem-solving ability to anticipate issues and adapt quickly.
• Experience with dispatching software, e.g., ServiceTitan or similar.

Responsibilities

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations.
• Manage Real-Time Schedules and adjust start times, departures, and completions as needed.
• Route Optimization using routing matrices to match the right technician to the call.
• Communicate with Field Technicians for updates on routing, parts, and timelines.
• Respond to customer inquiries and schedule requests with clear, professional updates.
• Maintain Workforce Availability by tracking PTO, sick time, and weekend coverage.
• Forecast Workload 2-3 days ahead to prepare for upcoming jobs.
• Follow-Up on Pending Work and coordinate job completion timelines.
• Parts Coordination: communicate with customers about parts availability and delays.
• Problem Resolution: quickly address conflicts to maintain flow.

Skills

Dispatching

Scheduling

Organizational skills

Communication

Problem-solving

Technical proficiency (ServiceTitan)

Tools

ServiceTitan

Job description

Overview

Customer Service Supervisor

*Position is located in Westchester County

Looking to grow your career in a fast-paced customer service and operations role? Bruni & Campisi has an exciting opportunity for a Customer Service Supervisor (Scheduling & Dispatch)!We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, customer service, and coordination are key. In this role, you’ll play a vital part in supporting our service operations by scheduling and dispatching technicians, managing daily service schedules, optimizing routes, communicating with customers and field teams, and helping ensure a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high‑performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

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Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work‑life balance

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Bruni & Campisi may conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $25.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.