Dispatch Coordinator: Optimize Tech Routes & Service

Carbon Valley Heating, Air, Plumbing & Electrical; Village of Yorkville (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401k match

Job summary

Carbon Valley Heating, Air, Plumbing & Electrical in New York is seeking a Dispatcher to join our office team. The role focuses on coordinating technician movements, optimizing routes, and ensuring timely communications with customers.

You will track schedules, assign calls to the right tech, order parts as needed, and forecast workload 2–3 days out. We offer full benefits and a 401(k) match.

Qualifications

• Dispatch experience highly preferred.
• Strong organizational and multitasking abilities.
• Strong customer-service orientation and integrity.
• Reliable attendance and dependability.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Keep track of drivers' schedules and tech start/depart times.
• Maintain routes, start location, specialty tools and qualifications for right calls.
• Communicate with customers and respond to special requests.
• Forecast workload for 2–3 days out.
• Follow up on pending/recommended work.
• Order parts for special orders.
• Maintain techs' vacation, sick and weekend schedules.
• Contact customers with parts status.

Skills

Dispatch coordination

Customer service

Multitasking

Time management

Decision making

Team player

Attendance reliability

Tools

Dispatch software

Job description

Carbon Valley Heating, Air, Plumbing & Electrical in New York is seeking a Dispatcher to join our office team. The role focuses on coordinating technician movements, optimizing routes, and ensuring timely communications with customers.

You will track schedules, assign calls to the right tech, order parts as needed, and forecast workload 2–3 days out. We offer full benefits and a 401(k) match.