Scheduling Coordinator

Express Employment Professionals - Cincinnati East; Columbia (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) with company match

Employee Discount

Paid Vacation

Job summary

Express Employment Professionals - Cincinnati East in Lexington, SC is seeking a Scheduling Coordinator to be the first point of contact for prospective clients. You will handle inbound calls, qualify leads, schedule design consultations, and maintain lead data across multiple platforms, contributing to smooth client onboarding.

The ideal candidate is organized, customer-focused, and metrics-driven, comfortable working with CRM systems and collaborating with sales, design, and operations teams

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, scheduling, or sales support preferred.
• Strong verbal communication and active listening skills.
• Ability to manage multiple systems and tasks simultaneously.
• Detail-oriented with strong organizational and time-management skills.
• Goal-oriented mindset with comfort working toward performance metrics.
• Proficient in basic computer applications and CRM systems.

Responsibilities

• Answer inbound phone calls for all territories in a professional and courteous manner.
• Schedule design consultations accurately and efficiently.
• Qualify incoming leads to ensure alignment with service offerings.
• Manage and update leads across Centah, Closetware, and Lowes systems.
• Track, follow up, and nurture leads to support sales conversion.
• Meet or exceed established conversion goals and performance expectations.
• Maintain accurate client records and documentation.
• Provide exceptional customer service while representing the company brand.
• Collaborate with sales, design, and operations teams as needed.

Skills

Verbal communication

Active listening

Organizational skills

CRM proficiency

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

Centah

Closetware

Lowes systems

Job description

Job Title: Scheduling Coordinator

Pay Rate: $16.50 per hour, plus qualifying performance-based bonuses

Employment Type: Full-Time

Department: Administration / Client Services

Reports To: Office Manager

Location: Lexington, SC

Position Summary

The Scheduling Coordinator serves as a critical first point of contact for prospective clients. This role is responsible for managing inbound calls, qualifying leads, scheduling design appointments, and ensuring accurate lead management across multiple platforms. The ideal candidate is highly organized, customer-focused, and performance-driven, with the ability to meet or exceed established conversion goals.

Key Responsibilities

• Answer inbound phone calls for all territories in a professional and courteous manner
• Schedule design consultations accurately and efficiently
• Qualify incoming leads to ensure alignment with service offerings
• Manage and update leads across Centah, Closetware, and Lowes systems
• Track, follow up, and nurture leads to support sales conversion
• Meet or exceed established conversion goals and performance expectations
• Maintain accurate client records and documentation
• Provide exceptional customer service while representing the company brand
• Collaborate with sales, design, and operations teams as needed

Qualifications & Skills

• High school diploma or equivalent required
• Previous experience in customer service, call center, scheduling, or sales support preferred
• Strong verbal communication and active listening skills
• Ability to manage multiple systems and tasks simultaneously
• Detail-oriented with strong organizational and time-management skills
• Goal-oriented mindset with comfort working toward performance metrics
• Proficient in basic computer applications and CRM systems

Compensation & Benefits

• $16.50 per hour
• Eligibility for qualifying performance-based bonuses (Monthly)
• 401(k) with company match
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Vacation