CUSTOMER CARE & SCHEDULING COORDINATOR

101 Mobility; Phoenix (AZ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Bonus potential (quarterly & annual)

Flexible time off

Company-provided tools

Snacks on site

Job summary

101 Mobility, a family-owned company in Phoenix, AZ, is seeking a Customer Care & Scheduling Coordinator to be the communication hub between customers, technicians, and the sales team, ensuring every project runs smoothly.

The role emphasizes organization and proactive service: schedule installations, manage calendars, process work orders, coordinate vendors, and support follow-up to boost customer satisfaction. On-site team environment with growth opportunities and bonuses.

Qualifications

• 2+ years of customer service, administrative, or scheduling experience.
• Strong communication and phone skills.
• Highly organized with strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Positive, service-oriented mindset.
• Basic computer skills (scheduling tools/CRM experience a plus).
• Reliable, consistent, and team-oriented.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and care.
• Schedule and coordinate installation and service appointments.
• Communicate updates between customers, sales, and field technicians.
• Manage calendars and ensure efficient routing of jobs.
• Prepare and process work orders for installation/service teams.
• Assist with vendor coordination, order tracking, and shipment updates.
• Process invoices and payments accurately.
• Support customer satisfaction and follow-up communication (including review requests).

Skills

Customer service

Scheduling

Communication

Organization

Team player

CRM experience

Job description

We’re a family-owned company dedicated to helping families create safer, more accessible homes. As a Customer Care & Scheduling Coordinator, you are the communication hub of our business—ensuring customers, technicians, and sales teams stay connected and every project runs smoothly.

This role is ideal for someone who enjoys helping people, staying organized, and keeping things moving behind the scenes.

What You’ll Do

• Answer inbound calls and respond to customer inquiries with professionalism and care
• Schedule and coordinate installation and service appointments
• Communicate updates between customers, sales, and field technicians
• Manage calendars and ensure efficient routing of jobs
• Prepare and process work orders for installation/service teams
• Assist with vendor coordination, order tracking, and shipment updates
• Process invoices and payments accurately
• Support customer satisfaction and follow-up communication (including review requests)

What We’re Looking For

• 2+ years of customer service, administrative, or scheduling experience
• Strong communication and phone skills
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Positive, service-oriented mindset
• Basic computer skills (scheduling tools/CRM experience a plus)
• Reliable, consistent, and team-oriented

Why This Role

• Central role in delivering a great customer experience
• Supportive, close-knit team environment
• Opportunity to grow within a fast-growing company
• Performance-based bonus potential
• Family-oriented, supportive work environment
• Quarterly and annual bonus opportunities based on performance
• Flexible time off policy (vacation + sick time)
• Company-provided tools and technology
• Snacks and beverages available on site
• Strong leadership that prioritizes team well-being and growth

Compensations

• $25-$27/Hour Commensurate with experience