Administrative Coordinator / Scheduler

ServiceMaster RRH; North Charleston (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

ServiceMaster of Charleston is seeking an Administrative Coordinator to answer calls, schedule field technicians, and keep Mitigation and Construction teams running on time. This fast-paced role requires calm under pressure and strong organization in a locally operated team.

You will work in-office in Charleston, SC, supporting project managers and sales with daily admin tasks and CRM updates, with after-hours on-call rotation as part of the duties.

Qualifications

• Strong phone presence with ability to handle high call volume.
• Proven multitasker who maintains detail in fast-paced environments.
• Patience under pressure and ability to work with diverse personalities.
• Strong organizational skills and consistent follow-through.
• Comfortable with Microsoft Outlook and quick to learn new software.
• Dependable attendance; willingness to join on-call rotation.
• Prior scheduling/dispatch/restoration or construction office experience is a plus.

Responsibilities

• Answer and direct incoming phone calls professionally and quickly
• Schedule and dispatch technicians across mitigation and construction jobs
• Support project managers and the sales team with day-to-day administrative needs
• Enter and maintain accurate job data in our company CRM
• Manage calendars, correspondence, and documentation in Microsoft Outlook
• Communicate updates to customers, adjusters, technicians, and managers
• Participate in the on-call rotation for after-hours emergency calls

Skills

Phone presence

Multitasking

Patience under pressure

Organization

Outlook

On-call readiness

Scheduling experience

Tools

Microsoft Outlook

Job description

Replies within 24 hours

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Administrative Coordinator / Scheduler

Mitigation & Construction Division

Location: Charleston, SC (in-office)

Pay: $18.00 – $22.00 per hour, based on experience

Schedule: Full-time, Monday – Friday, 7:30 AM – 5:00 PM

On-Call: Participation in the after-hours on-call rotation is required

Reports To: Carolyn McDaniel, Director of Administration

About the Role

ServiceMaster of Charleston is a disaster restoration and construction company serving homeowners and businesses across the Lowcountry. When property damage happens, our phones ring — and the person answering sets the tone for everything that follows. We are hiring an Administrative Coordinator to answer incoming calls, schedule field technicians, and keep our Mitigation and Construction teams running on time. This is a fast-paced, people-heavy seat for someone who stays calm when things get loud.

What You'll Do

• Answer and direct incoming phone calls professionally and quickly
• Schedule and dispatch technicians across mitigation and construction jobs
• Support project managers and the sales team with day-to-day administrative needs
• Enter and maintain accurate job data in our company CRM
• Manage calendars, correspondence, and documentation in Microsoft Outlook
• Communicate updates to customers, adjusters, technicians, and managers
• Participate in the on-call rotation for after-hours emergency calls

What We're Looking For

• Strong phone presence — clear, professional, and comfortable with high call volume
• Proven multitasker who can juggle competing priorities without dropping details
• Patience under pressure and the ability to work with a wide range of personalities
• Strong organizational skills and consistent follow-through
• Comfortable with Microsoft Outlook and quick to learn new software
• Dependable attendance and willingness to serve in an on-call rotation
• Prior scheduling, dispatch, restoration, or construction office experience is a plus

Why ServiceMaster of Charleston

We are a growing, locally operated team that shows up when people are having their worst day. You will work alongside experienced project managers and technicians, with real opportunity to grow into larger administrative and leadership roles.

ServiceMaster of Charleston is an Equal Opportunity Employer.

Compensation: $18.00 - $22.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.