Customer Service Coordinator (Customer Service Liaison)

California Closet Company, Inc.; Town of Islip (NY); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance (Medical, Dental, Vision)

PTO and paid holidays

401K retirement plan with profit share

Job summary

California Closet Company, Inc. in Town of Islip is seeking a Customer Service Coordinator to enhance the customer experience by scheduling appointments and managing client communications. The role involves handling inquiries via phone and email while maintaining showroom presence.

Applicants should possess administrative/customer service experience, preferably in the luxury home renovations sector. This position offers competitive pay, with rates starting at $17 per hour, and opportunities for growth within the company.

Qualifications

• 1-2 years of administrative and/or customer service experience.
• Associates degree in a relevant field preferred.
• Ability to communicate professionally with clients.

Responsibilities

• Schedule appointments for Design Consultants using CRM.
• Answer incoming phone calls and emails.
• Maintain showroom cleanliness and assist clients.

Skills

Customer service experience

Data entry

Calendar management

Communication skills

Tech savvy

Education

Associates Degree in business administration/accounting

Tools

Salesforce

Microsoft Office

Job description

• Full-time
• Hourly Pay Range Maximum: 20
• Franchise Legal Entity: Closet Quest Inc.
• Hourly Pay Range Minimum: 17

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Customer Service Coordinator (CSC) assists customers by providing an exceptional brand experience. The CSC serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.

What We Offer:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with profit share.
• Grow your career with us – many promotional opportunities are available
• Pay starting from $17 and up to $20 per hour.

Duties and Responsibilities:

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

#NY032

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.

Job Location