Customer Service Representative

Express Employment Professionals Tysons, VA; Tysons (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Career advancement opportunities

Job summary

Express Employment Professionals is recruiting for a Customer Service Representative / Appointment Scheduling Specialist in a full-time on-site role. The candidate will handle inbound inquiries, schedule appointments for the outside sales team, and ensure a seamless customer journey from initial contact to project completion.

Ideal candidates have 1+ years in customer service or scheduling, strong communication skills, and proficiency with CRM systems and Microsoft Office.

Qualifications

• High school diploma or GED required.
• 1+ years in customer service, call center, scheduling, sales support, or administrative experience.
• Strong verbal and written communication skills.
• Professional and engaging phone presence.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and CRM platforms.
• Strong attention to data accuracy.

Responsibilities

• Respond to inbound calls, website inquiries, emails, and customer requests promptly and professionally.
• Schedule appointments for outside sales representatives and confirm customer availability.
• Make outbound follow-ups to inquiries and maintain engagement with prospective customers.
• Send appointment confirmations, reminders, and scheduling updates.
• Maintain accurate customer records and documentation in company systems.

Skills

Customer service

Communication skills

Multitasking

Data entry accuracy

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Salesforce

ServiceTitan

CRM platforms

Job description

Customer Service Representative / Appointment Scheduling Specialist

Express Employment Professionals is recruiting on behalf of our client, a growing home services organization, for a Customer Service Representative / Appointment Scheduling Specialist.

This is an excellent opportunity for a customer-focused professional who enjoys speaking with people, managing a high volume of inbound inquiries, and helping drive business growth through exceptional customer engagement. The primary focus of this role is converting online inquiries and inbound leads into scheduled appointments for the outside sales team while delivering a best-in-class customer experience.

Position Overview

As the first point of contact for prospective customers, you will manage inbound calls, website inquiries, emails, and follow-up communications. You will play a critical role in scheduling appointments, maintaining accurate customer information, and ensuring a seamless customer journey from initial inquiry through project completion.

This is a full-time, on-site position in a professional office environment.

Key Responsibilities

Lead Management & Appointment Scheduling

• Respond to inbound calls, website inquiries, emails, and customer requests promptly and professionally
• Contact new leads generated through the company website and marketing campaigns
• Schedule appointments for outside sales representatives and confirm customer availability
• Make outbound calls to follow up on inquiries and maintain engagement with prospective customers
• Send appointment confirmations, reminders, and scheduling updates
• Track customer interactions and update CRM systems accurately

Customer Service & Communication

• Serve as the primary point of contact for prospective and existing customers
• Answer questions regarding appointments, project timelines, services, and general inquiries
• Provide friendly, professional, and solution-oriented customer support
• Handle customer concerns with empathy and elevate issues when appropriate
• Maintain consistent communication via phone, email, and text messaging

Administrative Support

• Maintain accurate customer records and documentation in company systems
• Prepare and distribute customer-facing documents as needed
• Perform data entry and ensure all information is complete and up to date
• Assist with reporting, tracking key performance indicators, and other administrative projects
• Support daily office operations and branch activities

Customer Follow-Up & Retention

• Conduct post-service follow-up communications
• Request customer reviews and feedback
• Re-engage unconverted leads and maintain follow-up schedulesSupport customer retention and referral initiatives

Qualifications

Required

• High school diploma or GED
• 1+ years of customer service, call center, scheduling, sales support, or administrative experience
• Strong verbal and written communication skills
• Professional and engaging phone presence
• Excellent organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office and CRM platforms
• Strong attention to detail and data accuracy

Preferred

• Previous call center, inside sales, appointment setting, customer contact center, or home services experience
• Experience using Salesforce, ServiceTitan, or comparable CRM systems
• Bilingual English/Spanish skills are a plus
• Experience managing high-volume inbound leads
• Competitive hourly pay based on experience
• Performance-based bonus and incentive opportunities
• Medical, dental, and vision insurance
• 401(k) with company match/contributions
• Paid time off
• Career advancement opportunities with a growing organization

Schedule

• Full-time
• Monday through Friday
• Occasional Saturday availability during peak business periods
• On-site office environment

Why Apply?

This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced call center environment, and takes pride in turning inbound inquiries into scheduled appointments. If you are highly organized, customer-focused, and looking for a long-term opportunity with growth potential, we'd love to hear from you.