Scheduling Clerk

10 Sarah Bush Lincoln Health Center; Illinois; On-site; USD 26,000 - 40,000; Full time

Job summary

Sarah Bush Lincoln Health Center in Illinois is seeking a Scheduling Clerk to support patient services by coordinating procedures, pre-registering patients, and verifying medical necessity. This full-time role runs 8:30am–5:00pm and offers pay based on experience, starting at $18.68 per hour.

The position requires a high school diploma and emphasizes strong customer service, clear communication, and teamwork as you liaise with patients and health center staff to resolve scheduling issues.

Qualifications

• High School diploma required.
• Strong customer service skills.
• Good communication and teamwork.

Responsibilities

• Acts as a productive/professional member of the central scheduling/patient services team.
• Contacts no show to reschedule appointments.
• Creates authorization referrals as required when scheduling patient appointments.
• Demonstrates appropriate customer service behaviors by a positive attitude and a willingness to facilitate scheduling team function.
• Maintains a safe and neat work environment.
• Obtains physician's written orders and ensures orders match scheduled procedures.
• Obtains current patient demographics and insurance benefits for the Health System, Pre-registers patients at the time of scheduling and checks medical necessity of procedure as required.
• Provides support to patient services and assists with registration with transporting patients as required.
• Remains current on new construction, new physicians, and events within the Health System.
• Remains current on new procedures performed by ancillary departments including the preparatory instructions and scheduling restrictions.
• Serves as a customer service representative and acts as a liaison among patient, family, staff, and medical staff. Initiates problem resolution as needed.
• Works closely with the ancillary departments and radiologists to ensure proper scheduling of procedures.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

Workday

Job description

Internal Employees: Please ensure that you are logged into Workday and applying through the Jobs Hub before proceeding.

Scheduling Clerk Job Description Scheduling Clerks are responsible and accountable for the scheduling of procedures, pre-registration of patients and checking medical necessity of procedures as required. Acts as a liaison between patients and Health Center staff and works to resolve problems. Provides support to the patient services area.

Department: Patient Services Hours: Full-Time, 40 hours a week required Shift: 8:30am - 5:00pm Required: High School diploma Pay: based on experience, starting at $18.68 an hour

Responsibilities

• Acts as a productive/professional member of the central scheduling/patient services team.,
• Any other duties and responsibilities as assigned by management.,
• Contacts no show to reschedule appointments.,
• Creates authorization referrals as required when scheduling patient appointments.,
• Demonstrates appropriate customer service behaviors by a positive attitude and a willingness to facilitate scheduling team function.,
• Maintains a safe and neat work environment.,
• Obtain physician's written orders and ensures orders match scheduled procedures.,
• Obtains current patient demographics and insurance benefits for the Health Sysye, Pre-registers patients at the time of scheduling and checks medical necessity of procedure as required.,
• Provides support to patient services and assists with registration with transporting patients as required.,
• Remains current on new construction, new physicians, and events within the Health System.,
• Remains current on new procedures performed by ancillary departments including the preparatory instructions and scheduling restrictions.,
• Serves as a customer service representative and acts as a liaison among patient, family, staff, and medical staff. Initiates problem resolution as needed.,
• Works closely with the ancillary departments and radiologists to ensure proper scheduling of procedures.

Requirements

• High School (Required)
• Compensation Estimated Compensation Range $18.68 - $28.95 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.