Scheduling & Patient Services Specialist

10 Sarah Bush Lincoln Health Center; Illinois; On-site; USD 26,000 - 40,000; Full time

Job summary

Sarah Bush Lincoln Health Center in Illinois is seeking a Scheduling Clerk to support patient services by coordinating procedures, pre-registering patients, and verifying medical necessity. This full-time role runs 8:30am–5:00pm and offers pay based on experience, starting at $18.68 per hour.

The position requires a high school diploma and emphasizes strong customer service, clear communication, and teamwork as you liaise with patients and health center staff to resolve scheduling issues.

Qualifications

• High School diploma required.
• Strong customer service skills.
• Good communication and teamwork.

Responsibilities

• Acts as a productive/professional member of the central scheduling/patient services team.
• Contacts no show to reschedule appointments.
• Creates authorization referrals as required when scheduling patient appointments.
• Demonstrates appropriate customer service behaviors by a positive attitude and a willingness to facilitate scheduling team function.
• Maintains a safe and neat work environment.
• Obtains physician's written orders and ensures orders match scheduled procedures.
• Obtains current patient demographics and insurance benefits for the Health System, Pre-registers patients at the time of scheduling and checks medical necessity of procedure as required.
• Provides support to patient services and assists with registration with transporting patients as required.
• Remains current on new construction, new physicians, and events within the Health System.
• Remains current on new procedures performed by ancillary departments including the preparatory instructions and scheduling restrictions.
• Serves as a customer service representative and acts as a liaison among patient, family, staff, and medical staff. Initiates problem resolution as needed.
• Works closely with the ancillary departments and radiologists to ensure proper scheduling of procedures.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

Workday

Job description

Sarah Bush Lincoln Health Center in Illinois is seeking a Scheduling Clerk to support patient services by coordinating procedures, pre-registering patients, and verifying medical necessity. This full-time role runs 8:30am–5:00pm and offers pay based on experience, starting at $18.68 per hour.

The position requires a high school diploma and emphasizes strong customer service, clear communication, and teamwork as you liaise with patients and health center staff to resolve scheduling issues.