Scheduling Analyst - Resource Optimization (3rd Shift)

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% Clarkson College discount

Career advancement opportunities with支

Job summary

Nebraska Medicine is seeking a Scheduling Analyst for the Resource Management Center to ensure staffing aligns with patient care needs. The role emphasizes analyzing trends, call patterns, and staffing requirements to optimize resource use.

You will generate capacity reports, monitor performance metrics, and collaborate with clinics and departments to maintain high levels of patient and staff satisfaction. This position supports 24-hour operations and requires strong organizational skills.

Qualifications

• Must have at least one year of experience in an office or call center environment.
• Demonstrated analytical and problem-solving skills required.
• Ability to handle multiple assignments competently, accurately and efficiently.

Responsibilities

• Collaborate with leaders to maximize resource efficiency through the end-to-end resource cycle from schedule creation through precise placement.
• Analyze RMC trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation.
• Create reports to be used for capacity planning within the RMC.
• Coordinate with other departments when outages occur and calls must be redirected.
• Provide guidance for team members, clinics, and other areas by creating a positive work environment to maintain patient and employee satisfaction.

Skills

Office experience

Call center experience

Analytical skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nebraska Medicine is seeking a Scheduling Analyst for the Resource Management Center to ensure staffing aligns with patient care needs. The role emphasizes analyzing trends, call patterns, and staffing requirements to optimize resource use.

You will generate capacity reports, monitor performance metrics, and collaborate with clinics and departments to maintain high levels of patient and staff satisfaction. This position supports 24-hour operations and requires strong organizational skills.