Resource Analyst - Resource Management Center

The University of Kansas Health System; Kansas City (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

The University of Kansas Health System is seeking a Resource Analyst for the Resource Management Center at Bell Hospital. This night-shift, full-time role focuses on end-to-end resource management, including scheduling, staffing optimization, and capacity planning for call-center operations and departments across the health system.

Responsibilities include analyzing call center trends, coordinating staffing with leaders, and producing reports to support capacity planning.

Qualifications

• High School diploma or GED required.
• 1+ year of office experience preferred.

Responsibilities

• Maximize core staff by developing effective schedules.
• Review core staff schedules to identify gaps and critical needs.
• Communicate strategies to fill gaps with leaders.
• Analyze metrics to improve the next schedule period.
• Maximize contingency staff across the schedule and system.
• Identify gaps by priority and workload ratios.
• Assess gaps based on predicted census.
• Proactively recruit contingency staff for immediate needs.
• Plan and deploy core and contingency staff by demand.
• Cancel or reduce staff according to policy.
• Review outcomes to improve placement decisions.
• Maintain confidentiality and professionalism in all interactions.
• Perform the required competencies of the assigned unit or department.

Skills

Data analysis

Scheduling

Communication

Office software

Education

High School diploma or GED

Associates Degree

Bachelor's Degree

Tools

Office suite

Job description

Position Title

Resource Analyst - Resource Management Center

Nights - Full Time

Bell Hospital

Position Summary / Career Interest

The Resource Analyst, in collaboration with leaders, maximizes resource efficiency through the end to end resource cycle from schedule creation through precise placement assuring the right person is at the right place at the right time. Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports to be used for capacity planning within the call center. Coordinates with other departments when outages occur and calls must be redirected.

Hours: Full-time - 3 - 12 hour shifts.

Responsibilities And Essential Job Functions

• Maximizing Core Staff
• Collaborates with leaders to maximize core staff resources by developing effective schedules.
• Reviews core staff schedule to identify gaps and critical needs.
• Communicates with leaders on strategies to fill gaps and critical needs.
• Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period.
• Maximizing Contingency Staff
• Analyzes contingency staffing needs across schedule period and healthcare system.
• Identifies gaps based on priority levels and workload ratios.
• Analyzes immediate priority gaps based upon predicted census.
• Proactively recruits contingency staff focusing on immediate recruitment efforts with contingency staff most likely to fill the need.
• Resource Planning and Deployment
• Communicates critical staffing needs to leaders.
• Analyzes available resources for most efficient placement based on enterprise, peer-department and individual department demand.
• Collaborates with leaders to finalize placement recommendations.
• Deploys core and contingency staff based on demand, skill mix and peer group gaps.
• Cancels or reduces staff, if necessary, based on business rules and policy.
• Reviews outcomes and collaborates on opportunities to improve resource placement decisions.
• Maintains the proper level of confidentiality and professionalism in all interactions.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate or GED.
• 1 or more years Office experience

Preferred Education And Experience

• Associates Degree
• Bachelors Degree
• 2 or more years Office experience

Knowledge Requirements

• Ability to work with computer software
• Strong computer skills

Time Type

Full time

Job Requisition ID

R-46790

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.