Remote Ambulatory Access Analyst – Scheduling & Analytics

Boston Medical Center; United States; Hybrid; USD 53,000 - 77,000; Full time

Job summary

Boston Medical Center is seeking an Analyst to provide analytic, operational, and system-level support for enterprise-wide scheduling initiatives, driving efficiency, revenue alignment, and patient satisfaction across outpatient departments. The role reports to the Director of Access Optimization and focuses on optimizing scheduling systems and workflows.

The position requires a Bachelor's degree in a related field and at least two years of ambulatory access or project coordination experience,

Qualifications

• Bachelor’s degree in healthcare administration, business, analytics, or related field.
• Minimum two (2) years’ experience in ambulatory access, patient access, healthcare operations, or project coordination.
• Or equivalent combination of education and experience.
• Epic certification in at least one application (or ability to obtain within 6 months).

Responsibilities

• Project & Program Management: Develops, updates, and monitors complex project workplans, milestone tracking sheets, risk logs, and leadership status reports to ensure the execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives (35% of time).
• Provider Capacity & Template Optimization: Audits provider scheduling structures within the electronic health record system, executes change requests, and monitors utilization rates daily to maximize clinical capacity and align schedules with organizational standards (20% of time).
• Scheduling, Referral Systems & Analytics: Analyzes daily referral work queues, extracts access performance metrics, and coordinates data-cleansing activities with clinical departments to ensure the accuracy of operational reports and patient lead-time tracking (20% of time).
• Implementation & Sustainment Support: Coordinates post-implementation workflow reviews, documents operational feedback, and implements system adjustments during scheduled optimization cycles to transition newly launched clinical sites into steady-state operations (15% of time).
• Epic & Cross-Functional Collaboration: Conducts system testing, documents user workflows, and coordinates system updates with the finance team to align scheduling practices with revenue cycle guidelines (10% of time).

Skills

Ambulatory access knowledge

Project coordination

Time management

Analytical skills

Communication

Cross-functional collaboration

Workflow redesign

Education

Bachelor’s degree in healthcare administration, business, analytics, or related field

Tools

Epic Cadence

BI tools

Excel

Job description

Boston Medical Center is seeking an Analyst to provide analytic, operational, and system-level support for enterprise-wide scheduling initiatives, driving efficiency, revenue alignment, and patient satisfaction across outpatient departments. The role reports to the Director of Access Optimization and focuses on optimizing scheduling systems and workflows.

The position requires a Bachelor's degree in a related field and at least two years of ambulatory access or project coordination experience,