Scheduling & Admin Coordinator - Customer Care

American Restoration; De Forest (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Competitive Hourly Pay

Company issued laptop and phone

Advancement Potential

HSA

FSA

Job summary

A&J Property Restoration is seeking a Scheduling Coordinator/Customer Service Representative/Admin Assistant for a full-time role. You will answer calls, coordinate scheduling of field crews, manage CRM data, greet walk-ins, and assist with Marketing/Admin duties.

Base pay is $20–$24/hr with a 40-hour week and day shift (8am–5pm). We offer paid time off, competitive hourly pay, a company laptop and phone, advancement potential, and HSAs/FSAs.

Qualifications

• Bachelor’s degree or comparable work experience
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Customer service, principles and practices
• Work under time constraints to meet specific timelines
• Strong communication skills, written and oral
• Ability to multi-task and manage time effectively
• Microsoft Office proficiency

Responsibilities

• Answer calls and call customers (afterhours on-call coverage)
• Coordinate scheduling of field crews and estimators
• Manage information in internal company CRM
• Greet walk-in customers and subcontractors
• Process payments and track referrals
• Audit job files and ensure task completion
• Place office supply and marketing material orders
• Communicate customer needs to correct departments
• Schedule in-field estimators and crews
• Other admin duties as assigned

Skills

Customer service

Communication

Time management

Multi-tasking

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Job description

A&J Property Restoration is seeking a Scheduling Coordinator/Customer Service Representative/Admin Assistant for a full-time role. You will answer calls, coordinate scheduling of field crews, manage CRM data, greet walk-ins, and assist with Marketing/Admin duties.

Base pay is $20–$24/hr with a 40-hour week and day shift (8am–5pm). We offer paid time off, competitive hourly pay, a company laptop and phone, advancement potential, and HSAs/FSAs.