Project Coordinator

American Restoration; De Forest (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Competitive Hourly Pay

Company issued laptop and phone

Advancement Potential

HSA

FSA

Job summary

A&J Property Restoration is seeking a Scheduling Coordinator/Customer Service Representative/Admin Assistant for a full-time role. You will answer calls, coordinate scheduling of field crews, manage CRM data, greet walk-ins, and assist with Marketing/Admin duties.

Base pay is $20–$24/hr with a 40-hour week and day shift (8am–5pm). We offer paid time off, competitive hourly pay, a company laptop and phone, advancement potential, and HSAs/FSAs.

Qualifications

• Bachelor’s degree or comparable work experience
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Customer service, principles and practices
• Work under time constraints to meet specific timelines
• Strong communication skills, written and oral
• Ability to multi-task and manage time effectively
• Microsoft Office proficiency

Responsibilities

• Answer calls and call customers (afterhours on-call coverage)
• Coordinate scheduling of field crews and estimators
• Manage information in internal company CRM
• Greet walk-in customers and subcontractors
• Process payments and track referrals
• Audit job files and ensure task completion
• Place office supply and marketing material orders
• Communicate customer needs to correct departments
• Schedule in-field estimators and crews
• Other admin duties as assigned

Skills

Customer service

Communication

Time management

Multi-tasking

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Job description

A&J Property Restoration is a local company specializing in insurance-based Mitigation and Restoration for both residential and commercial Mitigation and Restoration services that provide Water, Mold, and Fire damage property mitigation and restoration. We are based in Madison servicing all surrounding areas. We are committed to delivering unsurpassed service to our team members and clients, which delivers our clients a great customer experience, with complete satisfaction. We are fast paced and team oriented.

A&J Property Restoration is hiring a Scheduling Coordinator/Customer Service Representative/Admin Assistant as a full-time position.

We are seeking a highly motivated, disciplined, and organized individual who can join our growing team as an Office Receptionist and Administrative Assistant to answer customer calls and coordinate scheduling of field crews as well as assist in other various Marketing/Admin duties. We will provide all the tools needed for this individual to succeed.

• Answer calls and call customers (rotating on-call afterhours phone coverage as well)
• Make outbound calls to referrals (Some sales experience preferred)
• Coordinate field staff and Schedule appointments
• Manage information in internal company CRM
• Greet walk in customers and subcontractors
• Accept walk in payments from customers
• Audit job files to ensure completion of proper tasks/steps throughout life of file
• Schedule in-field estimators and crews
• Place office supply and various marketing material orders
• Communicate customer needs to correct departments
• Handle payments to referring parties and subsequent tracking
• Compile billings and other documents
• Other various admin duties as assigned

If you are looking for a career opportunity with a company that offers great growth potential, great benefits, and a face paced environment then this may be a good fit for you.

Customer service and coordinating are a PLUS.

Qualifications:

• Bachelor’s Degree or comparable work experience in lieu of a degree
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Customer service, principles and practices
• Work under time constraints to meet specific timelines
• Strong communication skills, written and oral
• Ability to multi-task and manage time effectively
• Microsoft office proficient

At A&J Property Restoration, we’ve provided Madison residents and business owners with complete restoration services. We believe a company is only as good as its people, and we are looking for members to join our team.

Our Benefits Include:

• Paid time off
• Competitive Hourly Pay
• Company issued laptop and phone
• Advancement Potential
• HSA
• FSA

Base Pay:

$20-$24/hr. - Range is based upon work experience.

Job Type:

Full-time

Expected hours:

40 per week

Shift:

• Day shift 8am -5pm